Kali Transcribe — Contact & Support

KALI INDIE is an independent studio operated by a single developer. We answer every message ourselves, usually within one business day.

Primary contact

• Email: contact@kaliindie.com
• Response time: typically within 24 hours on business days (UTC+7).
• Language: English or Vietnamese.

Topic-specific guidance

• Billing & refunds. Subscriptions and add-on packs are handled by Apple. Start at reportaproblem.apple.com and see our Refund Policy before emailing us, so we can help faster if Apple denies the request.
• Account deletion. Use Profile → Delete account in the app, or follow the email procedure in our Account Deletion page.
• Privacy / data requests. Subject access, correction, export and deletion requests can all be sent to contact@kaliindie.com. We respond within 30 days as outlined in our Privacy Policy.
• Bug reports. Please include the device model, iOS version, app version (visible at the bottom of the Profile screen), and the steps you took.
• Security disclosures. Use the same email with the subject prefix [security]; we will reply with PGP if you provide a key.

What to include in the message

For account-specific issues we need to locate your record. On the Profile screen, the Short IDfield shows the first 8 characters of your account identifier — copy that into your email. Never send your Apple ID password; Apple does not share it with us and we will never ask for it.

Postal contact

KALI INDIE is a sole proprietorship registered in Vietnam. For formal legal notices, please contact contact@kaliindie.com and we will provide the registered address upon request.