Kali Noir — Contact & Support

KALI INDIE operates Kali Noir as an independent studio product. We read every message and typically reply within one business day (UTC+7).

Primary contact

• Email: contact@kaliindie.com
• Languages: English or Vietnamese.

Common topics

• PRO subscription & billing. Managed by Apple (Settings → Apple ID → Subscriptions). Refunds: reportaproblem.apple.com and our Refund Policy.
• Back up & restore. Link an Apple ID from Detective → Settings → Apple ID to back up your case progress, likes, forged dossiers, and PRO subscription. Sign in with the same Apple ID on another iPhone to restore.
• Switching iPhones without linking Apple. Data tied to an unlinked, device-scoped account stays on the original iPhone. We can only recover it if you previously linked Apple — email us with the short ID visible in Settings if you need help.
• Audio not playing. PRO is required for narrated chapters. Confirm subscription status and network connectivity; include story ID if known.
• Account deletion. Account Deletion instructions — works for both anonymous and Apple-linked accounts.
• Privacy. Privacy Policy.

Bug reports

Include iOS version, device model, the app version (shown in Detective → Settings), the 8-character account short ID if available, and steps to reproduce. Screenshots help.